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Frequently Asked Questions
You can track your order by clicking on the link provided in your shipping confirmation email. Have your tracking number handy? Click here to track your order directly.
Yes. Many of our product pages include a detailed size chart. Still unsure? Feel free to reach out, we’re happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect. In such cases, we will cover the return costs.
Once we have received your return, your refund will be processed within 10 business days and credited back to your account.
You can find our full return policy here:
Return Policy
If your order arrived damaged, please reach out to us within 7 days of delivery. Simply email support@johnmichele.com
– Your order number
– Clear photos of the damage
– A short description of the issue
We’ll make it right as quickly as possible. Thank you for being part of our community — your satisfaction matters to us.
Yes. We currently only deliver to the U.S.
The estimated delivery time is:
Processing time: 1–3 business days (Monday–Friday)
Shipping time: 6–12 business days (Monday–Friday)
Total delivery time: approx. 7–15 business days from date of purchase.
Further details can be found in our shipping policy:
👉 Shipping Policy
We accept all major debit and credit cards, through secure checkout.
You can cancel your order within 30 minutes of placing it. Email us as soon as possible at support@johnmichele.com with your order number. After that window the order has entered processing and can no longer be cancelled, but you can still return it after delivery, following our return process.
If your question has not been answered above, our customer service team will be happy to help.
Contact us here:
👉 Contact page
👉 Email: support@johnmichele.com
👉 Tel.: +1 504 302 5492
Our customer service responds within 24 hours on business days (Monday-Friday)
Want to exchange an item? Email us at support@johnmichele.com and we’ll help you with the exchange. Return shipping costs are the responsibility of the customer.